Payment

What methods of payments do you accept

We only accept interac e-tansfer.

How do I pay for an order?

Once you complete your order payment instructions and invoice number will be automatically emailed to you. 

How do I know if my payment has been accepted?

If you want to check whether your e-transfer has been accepted please login to your online banking and check the status of e-transfers there. 

What happens after I send my E-Transfer?

After your payment is accepted we will prepare your order for shipment which typically takes 1-3 days.

What will happen to my order if I don’t submit payment?

Orders that remain unpaid after 24 hours will be cancelled. If you need longer to pay for your order please reach out to our Customer Support Team.

How do I send an e-transfer?

Here are a few resources that can help get you started on sending an e-transfer.

TD https://digitalacademy.td.com/tour/1/7/1/1

CIBC https://www.cibc.com/en/personal-banking/ways-to-bank/how-to/send-interac-e-transfer.html

BMO https://www.bmo.com/pdf/OLBB_Quick_Start_Guides_Interac_E.pdf

Is tax include in your price?

GST is applied to all orders at the checkout.

Shipping

Where is my tracking information?

The quickest way to check for your tracking number is by viewing your Recent Orders

Which shipping provider will my order be shipped with?

You will have the opportunity to selected either Canada Post or Purolator shipping at checkout. *Please note: We will not be offering Canada Post shipping between Feb 28th- March 15th

What are your shipping fees?

Shipping is free with Purolator for orders over $225, otherwise there is a $20 fee.*Please note: We will not be offering Canada Post shipping between Feb 28th- March 15th

How long does delivery take?

Purolator delivery typically takes between 1-2 business days.  *Please note: We will not be offering Canada Post shipping between Feb 28th- March 15th and shipment processing times may be slightly longer than usual. 

Who do I contact regarding delivery of my package?

Purolator will have the most up to date information regarding the delivery of your package, you can find your tracking number here. Our Customer Support Team can not expedite the delivery of your package. 

Will anyone know what is in my package?

Absolutly not! All packages are shipped in unmarked boxes or envelopes with no indication of the contents inside.

Why was my package sent with a signature required?

To ensure a safe delivery of packages all are sent with a signature required. We do not ship packages without a signature required.

My tracking information is not available?

Once a tracking number is available for you it will be visible here. Please allow 1-2 business days for this information to update before contacting our Customer Support Team *Please note: Between Feb 28th- March 15th and shipment processing times may be slightly longer than usual.

Refunds

How do I get a replacement for a damaged or defective product?

Let's face it, it happens. If you've recieved a defective product please contact our Customer Support Team using the form here

What if my package has missing/incorrect items.

If your package isn't exatly how you ordered it please email or call our Customer Support Team!

Can I get a cash refund my order?

Under no circumstances does Ur Best Bud issue cash refunds. Refunds will only be issued as website credit. 

Can I edit or add to my order?

No, unfortunately once an order is placed we are unable to modify it.  

Can I get a refund for shipping charges?

Absolutely not, Ur Best Bud does not make any delivery guarantees.

Loyalty

How does your loyalty program work?

Our loyalty program is available to those who have successfully completed five or more purchases with us. If you'd like to be enrolled please reach out to our Customer Support Team with your most recent order number. Please Note: Joining our Loyalty Program is exclusive to those who abide by our Code of Conduct.  

Do you offer any coupon codes to new customers?

We don't offer any special incentives to new customers that we don't offer our existing customers. Check us out on Instagram at @urbestbud_can for the latest sales!