Payment

What methods of payments do you accept

Our primary and preferred method of payment is interac e-Tansfer. In some circumstances we can accept credit card payments. Reach out to our Customer Support Team if you wish to pay with credit card.

How do I pay for an order?

Once you complete your order payment instructions and invoice number will be automatically emailed to you. 

What happens after I send my E-Transfer?

After your payment is accepted we will prepare your order for shipment. Payments accepted by 2pm EDT will be shipped the same day and tracking information will be emailed to you.

What will happen to my order if I don’t submit payment?

Orders that remain unpaid after 24 hours will be cancelled. If you need longer to pay for your order please reach out to our Customer Support Team.

Is tax include in your price?

GST is applied to all orders at the checkout.

Shipping

Which shipping provider will my order be shipped with?

Orders are shipped with Purolator and Canada Post based on your choice at checkout.

 

What are your Canada Post shipping fees?

Shipping with Canada Post is free on orders over $149, otherwise shipping is $15.

What are your Purolator shipping fees?

Shipping with Purolator is a $45 dollars, however, those who select this option receive $25 in free product.

Will anyone know what is in my package?

Absolutly not! All packages are shipped in unmarked boxes or envelopes with no indication of the contents inside.

Why was my package sent with a signature required?

To ensure a safe delivery of high value packages all pacakges over $300 are sent with a signature required. If you wish not to have this feature please reach out to our Customer Support Team. All orders shipped with Purolator require a signature.

How long does delivery take?

Shipping typically takes 2-3 business days depending on your location, however Canada Post does not guarantee delivery dates of parcels during labour strikes. Ensure you submit your order and payment by 2pm EDT for same day shipping!

My tracking information is not available?

Sometimes tracking numbers don't become available immediely. Please wait 24 hours for this information to update. If no information is available after 24 hours please reach out to our Customer Support Team.

Refunds

How do I get a replacement for a damaged or defective product?

Let's face it, it happens. If you've recieved a defective product please email or call our Customer Support Team so we can send you a replacement.

What if my package has missing/incorrect items.

If your package isn't exatly how you ordered it please email or call our Customer Support Team!

Can I get a cash refund my order?

Under no circumstances does Ur Best Bud issue cash refunds. Refunds will only be issued as website credit. 

Can I edit or add to my order?

Yes, reach out to our Customer Support Team and they will help you with this.

Loyalty

How does your loyalty program work?

Stay tuned for more details on our Loyalty Program launching early November.