Payment

What methods of payments do you accept?

At this time we only accept interac e-tansfer.

How do I pay for an order?

Orders are paid for through your online bank via interact e transfer. Once your order is submitted payment instructions will be emailed to you. Instructions can also be found on your receipt.

How do I know if my payment has been accepted?

You can check the status of your e-transfer through your online banking and by clicking on the My Orders tab.

What happens after I send my E-Transfer?

Please allow up to 2 business days (1 Business day in most cases). Once we receive your payment we will match it with your order and send you a notification that we've received it!

What will happen to my order if I don’t submit payment?

Orders that remain unpaid after 48 hours will be cancelled. If you need longer to pay for your order please reach out to our Customer Support Team.

How do I send an e-transfer?

Here are a few resources that can help get you started on sending an e-transfer.

TD https://digitalacademy.td.com/tour/1/7/1/1

CIBC https://www.cibc.com/en/personal-banking/ways-to-bank/how-to/send-interac-e-transfer.html

BMO https://www.bmo.com/pdf/OLBB_Quick_Start_Guides_Interac_E.pdf

Is tax included in your price?

Yes, GST is applied to all orders at checkout.

Shipping

Will you remain in operation during Covid-19?

Yes! We remain operational unless postal services become unavailable due to Covid-19.

How long does delivery take?

Each delivery is different and depends on where you live in Canada. Delivery times may be delayed during the holiday season and when there's a stat holiday in the week. For delivery estimates please refer to our Shipping Policy

What are your shipping fees?

Shipping is $15 and FREE on orders over $169. 

 

Where is my tracking information?

Please allow for 24 hours after payment has been accepted for updates on your tracking.

You can also check for your tracking number by viewing your Recent Orders

Which shipping provider will my order be shipped with?

Currently we only ship with Canada Post, but this may change in the future.

Who do I contact regarding delivery of my package?

The most up to date information regarding the delivery of your package can be found online by tracking your order here. Unfortunately our Customer Support Team can not expedite the delivery of your package or make changes to the delivery address once it has left our facility.

Will anyone know what is in my package?

Absolutly not! All packages are shipped in unmarked boxes or envelopes with no indication of the contents inside.

Why was my package sent with a signature required?

To ensure a safe delivery of packages all are sent with a signature required. We do not ship packages without a signature required.

My tracking information is not available?

Once a tracking number is available for you it will be visible here. If you still do not have a tracking number after 1-2 business days please contact our Customer Support team.

Refunds

How do I get a replacement for a damaged or defective product?

Let's face it, it happens. If you've recieved a defective or damaged product please contact our Customer Support Team using the form here, and we'd be more than happy to help you out!

What if my package has missing/incorrect items.

If your package isn't exactly how you ordered it please reach out to our Customer Support Team using the form here so we can make things right!

Can I get a cash refund my order?

No, Ur Best Bud does not issue cash refunds. Refunds will only be issued as a website credit. 

Can I edit or add to my order?

No, unfortunately once an order is placed we are unable to modify it. However, you can email Customer Service and they can cancel the order for you.

Can I get a refund for shipping charges?

Ur Best Bud does not make any delivery guarantees as we are not the shipping provider.

Loyalty

How does your loyalty program work?

Our loyalty program is available to customers who successfully complete an order. To see if your eligible click here.

Do you offer any coupon codes to new customers?

Comment in the notes section of your order letting us know it's your first time ordering from us to get a free swag pack! We also have a great loyalty program available to you after your first purchase, earning you points back on every order to use on future ones. Finally, check out our coupon page for great deals!