Payment

How do I pay for an order?

At this time the only payment method we accept is Interac E-Transfer payments. After your order is submitted you will be given instructions on how and where to send your E-transfer.

What will happen to my order if I don’t submit payment?

If we don’t receive payment for your order after 48 hours of placing it, your order will be cancelled.

What happens after I send my E-Transfer?

Once your E-Transfer is deposited on our end, your order will be prepared for shipment. If your E-Transfer is deposited by 1pm Central time it will be shipped the same day, E-transfers deposited after this time will be ship the following business day.

Shipping

How will my order be shipped?

Orders will be shipped express Xpresspost with Canada Post which is fast, effective and comes with tracking.

How will my order be packaged?

We understand most people prefer discretion and so we use generic packaging and envelopes to package and send items. We vacuum seal contents for maximum discretion, protection and to seal in freshness. There is nothing written on the packaging to advertise you’re receiving cannabis and no one would know it’s anything other than an ordinary parcel!

What are your shipping fees?

Shipping is free on orders over $149 before tax. For orders under $149 a $15 flat fee will apply.

When will my order ship?

Orders received with E-Transfers deposited by 1pm Central time will ship the same day, E-Transfers deposited after this time will be shipped the following business day.

Refunds

How do I get a replacement for my damaged or defective product?

Refunds will be handled by our customer support team to ensure customer satisfaction. Please reach out to us to address any concerns.

Can I get a refund for my purchase?

Refunds are handled at our discretion and will be STORE CREDIT ONLY.

What happens if my package arrived with incorrect or damaged items?

Please contact our customer support team if there was a problem with your order. If you’re dissatisfied with your order in any way, please let us know and we will find a way to fix it.

What happens if my shatter turns to wax?

To customers who purchase concentrates during the warmer months, please note these products may change consistencies due to the increase in temperature. Due to the heat, we are not able to guarantee the condition of products upon arrival.