Payment

What methods of payments do you accept

We only accept interac e-tansfer.

How do I pay for an order?

Once you complete your order payment instructions and invoice number will be automatically emailed to you. 

How do I know if my payment has been accepted?

If you want to check whether your e-transfer has been accepted please login to your online banking and check the status of e-transfers there. 

What happens after I send my E-Transfer?

After your payment is accepted we will prepare your order for shipment. Payments accepted by 2pm EDT will be shipped the same day and tracking information will be emailed to you.

What will happen to my order if I don’t submit payment?

Orders that remain unpaid after 24 hours will be cancelled. If you need longer to pay for your order please reach out to our Customer Support Team.

How do I send an e-transfer?

Here are a few resources that can help get you started on sending an e-transfer.

TD https://digitalacademy.td.com/tour/1/7/1/1

CIBC https://www.cibc.com/en/personal-banking/ways-to-bank/how-to/send-interac-e-transfer.html

BMO https://www.bmo.com/pdf/OLBB_Quick_Start_Guides_Interac_E.pdf

Is tax include in your price?

GST is applied to all orders at the checkout.

Shipping

Which shipping provider will my order be shipped with?

We ship orders with Purolator. This service is a next business day delivery for orders placed before 2pm EST. All delivery guarantees are between Purolator and customer.

What are your Purolator shipping fees?

Shipping is free with Purolator for orders over $200, otherwise there is a $20 fee.

How long does delivery take?

Delivery is typically next business day for orders placed before 2pm EST. All delivery guarantees are between Purolator and customer. We do not contact Purolator on behalf of customers.

How and when will I get my tracking information?

Tracking information will be emailed to customers by 4pm EST. If you haven't received your tracking information please check your junk folder and ensure "[email protected]" is marked as a safe sender.

Who do I contact regarding delivery of my package?

Purolator will have the most up to date information regarding the delivery of your package. Our Customer Support Team only has access to you tracking number which is also emailed to you from "[email protected]"

Will anyone know what is in my package?

Absolutly not! All packages are shipped in unmarked boxes or envelopes with no indication of the contents inside.

Why was my package sent with a signature required?

To ensure a safe delivery of packages all are sent with a signature required. We do not ship packages without a signature required.

My tracking information is not available?

Sometimes tracking numbers don't become available immediely. Please wait 24 hours for this information to update. If no information is available after 24 hours please reach out to our Customer Support Team.

Refunds

How do I get a replacement for a damaged or defective product?

Let's face it, it happens. If you've recieved a defective product please email or call our Customer Support Team so we can send you a replacement.

What if my package has missing/incorrect items.

If your package isn't exatly how you ordered it please email or call our Customer Support Team!

Can I get a cash refund my order?

Under no circumstances does Ur Best Bud issue cash refunds. Refunds will only be issued as website credit. 

Can I edit or add to my order?

Yes, reach out to our Customer Support Team and they will help you with this.

Loyalty

How does your loyalty program work?

Stay tuned for more details on our Loyalty Program launching early November.

 

Do you offer any coupon codes to new customers?

We don't offer any special incentives to new customers that we don't offer our existing customers. Use coupon code "December" to save 10% on most products (excludes $99 ounces, vape pens, and bundle packs)