Payment

What methods of payments do you accept?

At this time we only accept interac e-tansfer.

How do I pay for an order?

Orders are paid for through your online bank. Once your order is submitted payment instructions will be emailed to you. 

How do I know if my payment has been accepted?

If you want to check whether your e-transfer has been accepted please login to your online banking and check the status of e-transfers there. 

What happens after I send my E-Transfer?

Please allow up to 2 business days (1 Business day in most cases). Once we receive your payment we will match it with your order and send you a notification that we've received it!

What will happen to my order if I don’t submit payment?

Orders that remain unpaid after 48 hours will be cancelled. If you need longer to pay for your order please reach out to our Customer Support Team.

How do I send an e-transfer?

Here are a few resources that can help get you started on sending an e-transfer.

TD https://digitalacademy.td.com/tour/1/7/1/1

CIBC https://www.cibc.com/en/personal-banking/ways-to-bank/how-to/send-interac-e-transfer.html

BMO https://www.bmo.com/pdf/OLBB_Quick_Start_Guides_Interac_E.pdf

Is tax include in your price?

GST is applied to all orders at the checkout.

Shipping

How long does delivery take?

For delivery estimates please refer to our Shipping Policy

What are your shipping fees?

Our shipping fees are located here: Shipping Fees

 

Where is my tracking information?

Please allow for 24 hours after payment has been accepted for updates on your tracking.

The quickest way to check for your tracking number is by viewing your Recent Orders

Which shipping provider will my order be shipped with?

You will have the opportunity to selected either Canada Post or Purolator shipping at checkout.

Who do I contact regarding delivery of my package?

The most up to date information regarding the delivery of your package can be found online by tracking your order here. Unfortunately our Customer Support Team can not expedite the delivery of your package. 

Will anyone know what is in my package?

Absolutly not! All packages are shipped in unmarked boxes or envelopes with no indication of the contents inside.

Why was my package sent with a signature required?

To ensure a safe delivery of packages all are sent with a signature required. We do not ship packages without a signature required.

My tracking information is not available?

Once a tracking number is available for you it will be visible here. Please allow 1-2 business days for this information to update before contacting our Customer Support Team.

Why was my package not shipped with Purolator as requested?

Ur Best Bud does not ship packages with Purolator to the Northern Territories & some parts of Quebec.

Refunds

How do I get a replacement for a damaged or defective product?

Let's face it, it happens. If you've recieved a defective product please contact our Customer Support Team using the form here

What if my package has missing/incorrect items.

If your package isn't exactly how you ordered it please reach out to our Customer Support Team using the form here

Can I get a cash refund my order?

Under no circumstances does Ur Best Bud issue cash refunds. Refunds will only be issued as website credit. 

Can I edit or add to my order?

No, unfortunately once an order is placed we are unable to modify it.  

Can I get a refund for shipping charges?

Ur Best Bud does not make any delivery guarantees.

Loyalty

How does your loyalty program work?

Our loyalty program is available to those who have successfully completed five or more purchases with us. If you'd like to be enrolled please reach out to our Customer Support Team with your most recent order number. Please Note: Joining our Loyalty Program is exclusive to those who abide by our Code of Conduct.  

Do you offer any coupon codes to new customers?

We don't offer any special incentives to new customers that we don't offer our existing customers. Check us out on Instagram at @urbestbud_can for the latest sales!